Shipping policy

SHIPPING POLICY

Thank you for shopping with Estela Collections. We carefully curate products from a variety of brands, suppliers, and fulfillment partners. Because products may ship from different locations, shipping methods, processing times, and delivery times may vary by item.

ORDER PROCESSING

Orders are processed after payment has been successfully completed. Processing time may vary depending on the product, supplier, availability, weekends, holidays, and other circumstances.

Once an order has entered processing or fulfillment, we may be unable to change or cancel it.

SHIPPING AND DELIVERY

Shipping options and any applicable shipping charges will be displayed at checkout when available.

Estimated delivery dates or transit times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, severe weather, holidays, customs processing, supplier delays, high-volume periods, incorrect or incomplete addresses, or other circumstances outside the reasonable control of Estela Collections.

MULTIPLE SHIPMENTS

Estela Collections works with multiple brands, suppliers, and fulfillment locations. If your order contains more than one item, your products may be shipped separately and may arrive on different days.

You may receive more than one shipping confirmation or tracking number for a single order.

TRACKING INFORMATION

When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after a shipping label has been created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us as soon as possible:

hello@shopestelacollections.com

We will make reasonable efforts to assist with address corrections before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

DELIVERY ISSUES

If tracking indicates that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and with the shipping carrier.

If you still cannot locate your package, please contact us so we can assist you in reviewing the available shipping information.

Email:

hello@shopestelacollections.com

DAMAGED, INCORRECT, OR MISSING ITEMS

Please inspect your order upon delivery.

If an item arrives damaged, defective, incorrect, or an item is missing from your shipment, please contact us as soon as possible.

Please include your order number and, when applicable, photographs of the item, packaging, and shipping label so we can review the issue.

Email:

hello@shopestelacollections.com

Please remember that items from the same order may arrive separately.

INTERNATIONAL ORDERS

International shipping availability may vary by product and destination.

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs processing may also affect delivery times.

RETURNS

Please do not send merchandise back to the address shown on a shipping label without first contacting Estela Collections.

Because products may be fulfilled from different locations, the correct return destination may vary by item.

For return eligibility and instructions, please review our Return and Refund Policy or contact us before returning an item.

Email:

hello@shopestelacollections.com

Questions about shipping or delivery may be sent to:

Estela Collections

Email:
hello@shopestelacollections.com

Phone:
810-772-4818