Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

To start a return, please contact us at hello@shopestelacollections.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send a return to an address without first receiving return instructions from Estela Collections. Because our products may be fulfilled from different locations, the appropriate return destination can vary by item.

Items returned without first requesting and receiving return authorization may not be accepted.

For any return questions, contact us at hello@shopestelacollections.com.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if an item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom or personalized products; and personal-care or beauty products that have been opened or used.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Gift cards are non-returnable.

Please contact us at hello@shopestelacollections.com if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different item is to request a return of the item you have. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union and applicable law provides a right of cancellation, you may have the right to cancel or return your order within 14 days without providing a reason. Returned merchandise must meet the applicable return-condition requirements described above, subject to any rights provided by law.

Refunds

We will notify you after we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@shopestelacollections.com